Jan 26, 2024, Rail Business Daily: GWR scoops award for making train travel more accessible
The National Autistic Society has recognised Great Western Railway (GWR) for providing an autism-friendly environment.
The award recognises GWR for a host of autism-awareness initiatives being trialled at stations in the west of its network.
Since June last year GWR has created several autism-friendly products specifically designed to help autistic people to be able to travel by train. This includes:
A sound-series that allows autistic people to understand the sounds they may experience when travelling by train…
Created virtual video tours of stations to better allow people to navigate the station prior to arrival, …
Created sensory packs that provide coping tools to allow travel more comfortable, …
Provided awareness training for more than 700 frontline colleagues between Plymouth and Penzance
Made available ear defenders, put in place to support passengers who experience over-stimulation or sensory overload (available at staffed stations in the list above). Ask staff for details.
Continued and further advertised the ‘Try a Train’ programme which supports individuals/groups in developing their travelling confidence.
Dan Pearce, GWR Senior Accessibility Mentor, said:
“We at GWR are committed to our customers, helping all those who wish to travel by train to be able to do so. This includes working to provide as accessible and supportive environment as we are able to – recognising everyone has different needs and expectations.
“This award recognises the work we have done to better accommodate the needs of autistic people, and we will continue to look for opportunities to extend these tools across our network and make the railway accessible for all.”
The suite of tools available in the west and at some central parts of the GWR network is part of a two-year trial.
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